Introduction
At Metabolixx, we value your privacy and are dedicated to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and utilize our telemedicine services. As a healthcare provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA) to ensure the confidentiality and security of your protected health information (PHI).
How We Use and Share Your Information
No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We use your personal and health information to provide and manage your medical treatment, including sharing necessary data with healthcare professionals involved in your care. Your information may also be used for healthcare operations, such as quality improvement initiatives, regulatory compliance, and administrative functions. For billing and payments, we securely process transactions through encrypted channels.
Data Security & Breach Notification
We implement industry-standard encryption, access controls, and security monitoring to protect your PHI from unauthorized access, alteration, or destruction. If a data breach occurs that compromises your PHI, you will be notified promptly, as required by HIPAA, along with steps to mitigate any potential harm.
Cookies & Tracking Technologies
To enhance your experience, we use cookies and similar tracking technologies to analyze site usage, improve functionality, and ensure security. You can manage cookie preferences through your browser settings. Please refer to our Cookie Policy for more details.
Data Retention
We retain your personal and health information only as long as necessary to fulfill the purposes for which it was collected or as required by law. Once your information is no longer needed, we securely delete or anonymize it following HIPAA regulations.
Age Restrictions
Our services are for individuals 18 years or older. We do not knowingly collect personal information from anyone under 18 years of age. If we become aware of such collection, we will take immediate steps to delete the information.
Your Rights Under HIPAA
You have the right to access your medical records. You may request to see or obtain an electronic or paper copy of your medical record and other health information we have about you. Please ask us how to make this request. We will provide you with a copy or a summary of your health information, typically within 30 days, and we may charge a reasonable, cost-based fee.
If you believe any of your health information is incorrect or incomplete, you may ask us to correct it. Contact us to learn how to submit a correction request. While we may deny your request, if we do, we will provide you with a written explanation within 60 days.
You may request that we contact you in a specific manner—such as via your home or office phone—or send mail to a different address. We will accommodate all reasonable requests.
You can also ask us not to use or share certain health information for purposes such as treatment, payment, or healthcare operations. While we are not obligated to agree to such requests, we may do so if it does not affect your care. If you pay for a service or healthcare item entirely out-of-pocket, you may request that we do not share that information with your health insurer for payment or operational purposes. We will honor this request unless the law requires us to share that information.
You may request a list of the times we have shared your health information over the past six years, including with whom we shared it and why. This list will exclude disclosures made for treatment, payment, healthcare operations, and certain other instances (such as those you authorized). You are entitled to one free list per year; additional requests may incur a reasonable, cost-based fee.
You may request a paper copy of this privacy notice at any time, even if you agreed to receive it electronically. We will promptly provide you with a paper copy upon request.
If you have designated someone with medical power of attorney or if a legal guardian has been appointed for you, that person may exercise your rights and make decisions regarding your health information. Before we act on their instructions, we will verify their authority.
If you believe your privacy rights have been violated, you have the right to file a complaint. You can contact us directly using the information on the back page of this notice. You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/.
You may contact us below:
– Email Address: support@metabolixx.com
– Phone Number: (800) 280-1380
– Mailing Address: 601 Brickell Key Dr #700 Miami, FL 33131
